Customer story: How INMOV Clinic elevates patient outcomes with Virtualis

INMOV Clinic in Santiago, Chile, led by ENT Specialist Dr. Claudia Silva, has revolutionized its approach to diagnosing and treating balance disorders by integrating the Virtualis VR solutions from Interacoustics.

With the cutting-edge PhysioVR Premium, which combines the MotionVR CDP system with the PhysioVR software, the clinic now offers more comprehensive, personalized, and engaging care – setting a new standard in public and private vestibular rehabilitation care.

About INMOV Clinic

INMOV Clinic is a private otolaryngology practice operating across two medical centers and a public army hospital in Santiago. Serving approximately 500 adult and pediatric patients monthly, the clinic provides a wide range of diagnostic services, including:

• Posturography
• Audiological examinations
• Videonystagmography (VNG)
• Electrophysiological examinations

Under the leadership of Dr. Silva, the clinic is committed to advancing hearing and balance care through innovation and clinical excellence.

The clinical challenge

Before adopting Virtualis, Dr. Silva’s practice lacked tools that addressed sensory integration in patients with instability and vertigo. These concepts, though fundamental, were not part of her routine clinical workflow. This gap limited the clinic’s ability to fully understand and treat complex balance disorders.

“We were missing opportunities to help patients who couldn’t find effective therapy elsewhere. Virtualis changed that,” she says.

The absence of advanced rehabilitation tools affected both diagnostic precision and therapeutic reach, making it difficult to differentiate the clinic from others and offer tailored care.

The solution

Dr. Silva chose the PhysioVR Premium solution to complement her practice with state-of-the-art vestibular rehabilitation techniques. The decision was driven by a desire to offer more holistic and scientifically grounded care.

“Virtualis helped me see balance not just from an ear perspective, but as a central integration of sensory inputs.”

The solution has enabled her to assess and treat patients with acute or chronic vestibulo-ocular reflex (VOR) deficits, as well as those with functional and degenerative conditions – both pre- and post-treatment.

Daily use in clinical practice

Virtualis is now embedded in the clinic’s daily routine. It plays a key role in evaluating patients and guiding rehabilitation strategies. INMOV Clinic uses the technology to:

• Assess VOR deficits.
• Evaluate sensory integration.
• Personalize rehabilitation programs.
• Monitor progress through measurable outcomes.

Patients respond positively, showing increased motivation and engagement. According to Dr. Silva, they are impressed by the technological sophistication and the immersive nature of the therapy.

“Our patients are more motivated and tolerant. They appreciate the innovation and feel seen.”

Impact and benefits

For Dr. Silva, Virtualis has empowered her to approach balance disorders with a more holistic and scientifically grounded perspective, integrating sensory inputs from vestibular, somatosensory, and visual systems.

“It’s not just about treating symptoms; it’s about understanding the full picture and offering real solutions.”

Among the standout features, Dr. Silva highlights the ability to objectively measure and remeasure patient performance, which has elevated both diagnostic precision and therapeutic personalization. The immersive and adjustable nature of the system has also boosted patient motivation and engagement, making therapy sessions more effective and enjoyable.

Virtualis has helped INMOV Clinic:

• Enhance clinical learning, thanks to workshops and global collaboration.
• Improve patient outcomes, through structured, individualized rehabilitation programs.
• Expand therapeutic reach, enabling care for patients who previously lacked treatment options.
• Strengthen the clinic’s reputation by offering cutting-edge care that sets it apart from other centers.

“Virtualis has empowered us to treat patients we couldn’t help before. It’s a game-changer,” Dr. Silva says.

Want to learn more about Virtualis?

If your clinic is facing challenges in vestibular rehabilitation, consider the Virtualis VR solutions from Interacoustics. Designed by clinicians for clinicians, Virtualis bridges the gap between evaluation and treatment, helping you deliver measurable results and exceptional care. Contact your local distributor today to learn more about how Virtualis can benefit your practice.