Description: We have found that is not possible to open historical sessions recorded in AC440. Solution: A DLL-file must be added to the Callisto Suite directory. Download NyxZip.Rename2dll, attached…
Description: We have in some cases seen that ABRIS is not able to open in neither standalone mode nor trough OtoAccess®. The problem is related to backup files that are not deleted automatically. The…
Description: Neptune manager (NM) is intended as a service tool for our standalone devices. NM offers the possibility to reformat the internal flash drive and hereafter install the latest firmware. B…
Description: Neptune manager (NM) is intended as a service tool for our standalone devices. NM offers the possibility to reformat the internal flash drive and hereafter install the latest firmware. B…
Description: The MT10 tympanometer relies on infrared communication (IrDA networking) to connect to a PC and to send test result data to Diagnostic Suite. By default, a Windows®10 installation does n…
Description: The MT10 tympanometer relies on infrared communication (IrDA networking) to connect to a PC and to send test result data to Diagnostic Suite. In certain versions of Windows® 10, the infr…
Description: Microsoft® has released update KB5000802 for devices running Windows® 10. The update is causing problems when printing from some apps. Solution: Microsoft® has now made available the upd…
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Description: Load the Diagnostic Suite Software Connect the AC40 to the computer using via the USB cable If the computer is not connecting automatically to the AC40. Please follow the next set of ins…
Issue: Spectrum software cannot open and will give Error 3343: Unexpected Database Format for multiple MRC files (Patients.mrc, Reserved.mrc, Utility.mrc). Symptom/Summary: The Spectrum software will…
Soundcard set up – ensuring that audio enhancement is disabled. Problem: When setting up a Callisto™ audiometer with a Windows® 10/11 PC, the system might not work properly due to the audio enhanceme…
Problem: The white type of pump tube will over time in common use be worn out and the pump tube gets leaky. Solution: The old type of pump tube (white type) needs to be exchanged for the new type of…
