AC40, AD629, AD226, NEW AT235 & NEW AA222 support direct print-out to a range of standard PC USB printers with standard printer language: HP PCL 5e, HP PCL 3, HP PCL3GUI Canon BJ(300/360 dpi), Canon…
Description: When using a Noah database, or Database system using a Noah engine, Noah is set to log every event that happens in the Noah communication. This can slow the startup time of software, bec…
Description: This bulletin is to clarify the selection of HDMI (High-Definition Multimedia Interface) monitors used with the AC40. We have received reports from the field that certain monitors with H…
Description: Clinics experiencing issues with the tone switch not reacting to every push must upgrade to firmware 1.5. If this does not solve the problem, then the spring has misplaced itself and mus…
Problem: Reason: You have protocols on the Titan Handheld from Suite ver. 1.xx and as the maximum level for IPSI reflexes are changed in the Suite 2.0 you will get this error even though you have don…
Issue: Spectrum software cannot open and will give Error 3343: Unexpected Database Format for multiple MRC files (Patients.mrc, Reserved.mrc, Utility.mrc). Symptom/Summary: The Spectrum software will…
EyeSeeCam systems with online connections may automatically update from Adobe Reader XI or Adobe Air to Adobe Reader DC. This will result in the following error message due to incompatibility between…
Description: EyeSeeCam vHIT camera design has been updated with ventilation fan from March 2017. The EyeSeeCam vHIT camera now has a built-in ventilation fan, which controls the surface temperature o…
Problem: No connection with the Callisto™ on Windows® 7 computer, error messages when opening the Callisto™ Suite Solution: Click start, control panel, soundcard and make the set-up shown in below 5…
Soundcard set up – ensuring that audio enhancement is disabled. Problem: When setting up a Callisto™ audiometer with a Windows® 10/11 PC, the system might not work properly due to the audio enhanceme…
Description: The MT10 tympanometer relies on infrared communication (IrDA networking) to connect to a PC and to send test result data to Diagnostic Suite. By default, a Windows®10 installation does n…
Problem: The white type of pump tube will over time in common use be worn out and the pump tube gets leaky. Solution: The old type of pump tube (white type) needs to be exchanged for the new type of…
