Description: The MT10 tympanometer relies on infrared communication (IrDA networking) to connect to a PC and to send test result data to Diagnostic Suite. In certain versions of Windows® 10, the infr…
Soundcard set up – ensuring that audio enhancement is disabled. Problem: When setting up a Callisto™ audiometer with a Windows® 10/11 PC, the system might not work properly due to the audio enhanceme…
Description: Microsoft® has released update KB5000802 for devices running Windows® 10. The update is causing problems when printing from some apps. Solution: Microsoft® has now made available the upd…
Issue: Spectrum software cannot open and will give Error 3343: Unexpected Database Format for multiple MRC files (Patients.mrc, Reserved.mrc, Utility.mrc). Symptom/Summary: The Spectrum software will…
Description: Microsoft began rolling out the Windows® 10 1803 update in the beginning of May. While the update has gone smoothly for most, some users are experiencing problems with Callisto™ and Affi…
Description: Microsoft began rolling out the Windows® 10 1803 update in the beginning of May. While the update has gone smoothly for most, some users are experiencing problems with Callisto™ and Affi…
Description: In some cases, after Windows® 10 update from version 1709 to 1803, the Viot™ v.2 driver is damaged/overwritten, and the Viot™ will no longer be recognized properly by Windows, and theref…
Description: The MT10 tympanometer relies on infrared communication (IrDA networking) to connect to a PC and to send test result data to Diagnostic Suite. By default, a Windows®10 installation does n…
Description: Load the Diagnostic Suite Software Connect the AC40 to the computer using via the USB cable If the computer is not connecting automatically to the AC40. Please follow the next set of ins…
Problem: No connection with the Callisto™ on Windows® 7 computer, error messages when opening the Callisto™ Suite Solution: Click start, control panel, soundcard and make the set-up shown in below 5…
This document is intended for IT technicians specialized in remote deployment of applications. The document outlines the components needed for unattended remotely deployment of the below listed softw…
This document is intended for IT technicians specialized in remote deployment of applications. The document outlines the components needed for unattended remotely deployment of the below listed softw…
